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FAQ's & Terms


Objects are made to be individually unique. Please note that the each object possesses an organic, one of a kind quality due to the inherent variability of the firing and handmade process.

  • For woven work - while a methodical approach is maintained for the hand woven pieces,  invisible forces like heat and gravity enliven and fortify the forms, making each one unique. This is an intentionally serendipitous process.

  • ​I live for special projects! Many items you see can be made to order and altered in color and scale. Custom development projects are subject to additional fees and lead times.
    All commissions and special projects invoices will be coordinated through email and paid in full before work begins. All sales are final, cancellations are not accepted after 48 hours from the time the order is placed.


  • All pieces are packaged to industry standards for fragile works. When possible, we recycle packaging material.​

  • The buyer is responsible for all shipping costs, based on size and destination.​

  • STUDIO SUSAN is not responsible for loss or damage in shipment. However, we understand that there is a rare chance this occurs. Please contact us within 3 days of delivery, or the order will be designated accepted, as-is.​

    • For claims, keep contents and take photographs and notify of any damages ASAP.​

  • All domestic US orders are shipped via USPS Priority unless requested otherwise. ​

  • Made to order shipments range from 8-12 weeks, and in-stock items ship within 5 days of purchase. 

    • There may be delays due to Covid-19, we thank you in advance for your patience!

    • For special handling and rush orders, fees apply.​

  • ​We are a small business making handmade one of a kind work, we cannot accept returns or refunds at this time. Thank you for understanding!


STUDIO SUSAN reserves all rights to the work and content of this site, unless otherwise noted. Any use thereof must be granted explicit permission by the owner prior to and given appropriate credit thereafter.

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